Not expected. I have a.guess. for you. Note, guesses need confirmation based on real data.
You upgraded CM which upgrades phone loads 2. You are using 3rd gen phones (79x1, x2, x5) which have MUCH larger phone loads 3. Larger phone loads take much longer to transfer by TFTP due to inefficiency in TFTP protocol (512 bytes at a time, with ack) 4. Phone loads and custom ring tones are both served by TFTP Most likely TFTP contention is interfering with custom ringers To prove this: Check perfmon coutners on your TFTP servers for 'TFTP Requests Overflow' and Requests Aborted. If high values here then you definitely have failed TFTP transactions.
Reset a phone and watch the counters. They should not increment. Does a freshly reset phone get the custom ring files? Are custom ring files available for selection? If files are still not available for selection then need to find out if they are on the disk of the TFTP server. From CLI: admin:file list tftp.raw If files are listed there but not served up then TFTP process is malfunctioning.
![Cisco 7941 Ring Tone Download Cisco 7941 Ring Tone Download](/uploads/1/2/5/6/125613577/306900016.jpg)
Some Cisco Ringer Files I've Made or Converted. Format: 8 kHz, mono, 8-bit, ยต-law (mu-law),.PCM. I recommend Cool Edit! Cisco IP Phone - 7960. Absolute Maximum Samples Per File: 16,080 (0 to 16,079) or Absolute Maximum Time Per File: 2.010 seconds. Maximum Ringer Slots on Cisco.
Try restart of TFTP process. If still not working then it's time for traces and possibly a TAC case.
If files are not listed then they were not moved over during upgrade. This means part of the upgrade failed. Would need to pull upgrade logs and review. If nothing obvious then open a TAC case.
/Wes On Thursday, October 08, 2009 9:23:18 AM, Voice Noob wrote: So I did an upgrade of a customer that went from 6.1(2) to 6.1(4) of CUCM. During the upgrade the 7941 phones received a new firmware upgrade. When the phones restarted they lost their settings for the ringtones they had. Is this normal?
I can't remember running into this before. It just seems so add that a simple upgrade screws up something that is user facing like that. - cisco-voip mailing list [email protected]. Thank you for the response. We did upgrade from CCM 4.x to 6.x using DMA but that was several months ago.
The ringtones were there working fine on the 6.1 version. Also they are not custom ringtones but just a standard non default ringtone. It is like the phone lost its settings after the upgrade. From: Wes Sisk mailto:[email protected] Sent: Thursday, October 08, 2009 9:41 AM To: Voice Noob Cc: [email protected] Subject: Re: cisco-voip Firmware upgrade 7941 lost ringtone Not expected. I have a.guess. for you. Note, guesses need confirmation based on real data.
You upgraded CM which upgrades phone loads 2. You are using 3rd gen phones (79x1, x2, x5) which have MUCH larger phone loads 3. Larger phone loads take much longer to transfer by TFTP due to inefficiency in TFTP protocol (512 bytes at a time, with ack) 4. Phone loads and custom ring tones are both served by TFTP Most likely TFTP contention is interfering with custom ringers To prove this: Check perfmon coutners on your TFTP servers for 'TFTP Requests Overflow' and Requests Aborted. If high values here then you definitely have failed TFTP transactions. Reset a phone and watch the counters. They should not increment.
Does a freshly reset phone get the custom ring files? Are custom ring files available for selection?
If files are still not available for selection then need to find out if they are on the disk of the TFTP server. From CLI: admin:file list tftp.raw If files are listed there but not served up then TFTP process is malfunctioning.
Try restart of TFTP process. If still not working then it's time for traces and possibly a TAC case. If files are not listed then they were not moved over during upgrade. This means part of the upgrade failed. Would need to pull upgrade logs and review. If nothing obvious then open a TAC case.
/Wes On Thursday, October 08, 2009 9:23:18 AM, Voice Noob wrote: So I did an upgrade of a customer that went from 6.1(2) to 6.1(4) of CUCM. During the upgrade the 7941 phones received a new firmware upgrade. When the phones restarted they lost their settings for the ringtones they had. Is this normal? I can't remember running into this before.
It just seems so add that a simple upgrade screws up something that is user facing like that. cisco-voip mailing list [email protected].